Interactive Voice Response (IVR) system uses already recorded share news, share gossips, share interviews, share education and provides latest share market related podcast to the customers/users with the use of a mobile keypad.
Podamibe Nepal has developed IVR system, which interacts with users/customers by using pre-recorded voice and DTMF (dual tone multi frequency) tones input via a keypad. Use this automate customer support system and identify your valuable customers.
Currently, we have implemented IVR system for Merolagani Podcast Services. With the use of IVR system, customers/users can get the knowledge about share news.You can dial 17174 and subscribe the services.
How IVR System Works?
- A mobile user initiates the service and dials 17174 for podcast services.
- IVR System responds the user’s request and provides the subscription plans.
- User chooses the required subscription plan and submits the selected subscription plans.
- IVR System verifies the mobile user’s current balance.
- If the mobile user’s current account balance is sufficient, then the IVR system accepts the subscription plans.
- Once the subscription request is verified, IVR system provides access to customers/users on podcast services. And, then the users/customers can have the access on podcast services.
- The customers/users enjoy the merolagani podcast services with the help of IVR System.
Why IVR System is Important to Your Business?
IVR System plays vital role to increase your customers and boost your transactions as it is the self-service portal of your business. Every business requires the effective customer support system, and it depends on how well you bring the customer satisfaction level to a meaningful point by giving value to the customer’s time and providing them with a useful solution.
- IVR Handles Large Volume of Calls
IVR is the most useful platform to handle multiple calls. Customers do not have to connect with live agent for their queries, they can press couple buttons and solve their queries themselves with the help of IVR system.
- IVR System Promotes the Brand
IVR plays the vital role to boost your sales and make the brand of your business. IVR system carries the automated/pre-recorded voice which is used to interact with different customers.
- Customers Involvement in Real-time
Customer engagement is essential to grow any business/services. IVR helps to provide customers engagement platform for the business.
- IVR System Directly Redirects Customers to the Right Department and Agent
Customers/users want to talk with a particular agent or want to connect with a specific department. The IVR system helps to connect customers and specific department with just a few presses of buttons. The customers (caller) can easily connect to their favorite department.
- IVR System Provides Customer Satisfaction
IVR system is self-service portal which helps customers/users to find a solution or answer on their own without talking with staff/agent.